Frequently Asked Questions

I cannot tap the "start" button, it is grayed.

You need to hold the device vertical. Yes, *straight* vertical. Press the "i" icon for more information.

I tap the "start" button and nothing happens.

After you tap on "start", you need to start rotating your device.

I tap the "start" button, start rotating, but the Yin Yang symbols don't move.

Your gyro sensor is maybe blocked, you just need to restart your device.

I tap the "start" button, start rotating, but the other pictures are not taken.

Once the Yin meets the Yang, you need to wait a little bit until the green gauge fills up. The waiting time depends on the quantity of light in the scene. In a very sunny situation, pictures are taken almost instantly.

I rotate slowly, but the result is a little bit blurry.

The current version of the app produces a regular resolution image. We are now working on a high-resolution version.

How much should I turn?

As much as you want. You can take two pictures only, or make a full 360 degree panorama. You can stop by tapping the "stop" icon, tilting the device into landscape mode or by making a full 360 degree turn. The blue indicator inside the Yin-yang symbols shows how wide your panorama will be.

There are errors in the result.
or
The panorama is not closed correctly at 360 degrees.

You should turn around the device, and not let the device turn around you. This is very important. You have to imagine that the device is fixed on a tripod! Avoid tilting the device, the Yin and Yang should be facing each others, with the same size. Keep practicing, start with shiny outdoors, they are the easiest and best panoramas to capture.

I turned around correctly, but the panorama is still not closed correctly (too many or too few images).

We have identified the problem (due to gyro sensor drift) and it is going to be corrected in the next update.

I have a 3gs and I have a problem with my compass (calibration needed?!).

Please check the following link that explains how to optimally calibrate your compass.

Your app does not work on iOS5.

Please check the app version (in the bottom of the app settings). It should be at least 1.1.3.

I have an old version of your app, but there is no update available on the App Store.

You may force the update by going to "Purchased Apps" section in the App Store.

Your app keeps crashing.
or
The resulting panorama is black.

It may happen if you have too many apps opened in memory. Just close some of them and retry. If this still happens, please send us information through the contact us page about your configuration (device, iOS, jailbreak status, unlock status, app version), and we will try to find and correct the problem.

Your app crashes when I try to save my panorama or when I tap the home button.

This bug happens on (very) old iOS versions. You may try to delete the app and reinstall it. If this does not solve your problem, please upgrade your iOS to the latest official version.

The resulting panorama scrolls too slowly.

Take control: pan and zoom by double-tapping or pinching.

Why can't I shoot in landscape mode?

Portrait mode gives a wider vertical field of view.

I would like to capture a building, or a tree. Why do you force me to rotate horizontally?
or
Why can't I shoot in all directions (up-down and left-right) to make a spherical panorama?

This is the limitation of the current version. We are planning to release versions with more options.

I would like to embed my panorama to a blog.

You can do it through the embed codes available on the website. If you would like to have both Flash and HTML5 viewers, use the Javascript embed code. A lot of bloggers are already embedding their DerManDar panoramas. It is worth mentioning that Wordpress free accounts are restrictive, so embedding won't work there.

I would like to delete my online panoramas and/or change their privacy settings.

I would like to add to my online gallery an already built panorama made by another software.

You can do it through our web interface. The image size should not exceed 8191 pixels in each dimension.

I don't have a device compatible with your app, but I would like to try your product.

You can take pictures with any camera, and stitch them with the free online tool available on the website. You only need to have the latest Flash player version.

I would like to report a panorama for abusive content or copyright infringement.

You can do this through the web interface. Please read our Terms of Service.

I love/hate your app!

You may rate our app on the App Store.

My rating was bad because...

We cannot answer the reviews, so if you would like to know why the app didn't work the way it is advertised, feel free to contact us, we will be more than pleased to answer you.

Who are you?

We are a Lebanese corporation: Dermandar Offshore SAL.

Your name is weird.

It means "All around" in Lebanese slang.

I cannot find your app on the App Store.

Our app is not available in all countries (for legal reasons).

You people are cool. We would like to invest/collaborate/have a beer.

You are mostly welcome. Just send us a message and we will contact you.